My wedding has been cancelled due to coronavirus – what can I do?
It’s a huge disappointment that the day you’ve been looking forward to has had to be postponed.
We have had brides contacting us to tell us that their wedding day has been cancelled or worried about what will happen if lockdown hasn’t been lifted by the time their wedding comes round.
Every single one of our bookings has been put on hold and deposits transferred to a date in the future – some have definite dates, some not sure yet. The prices will not be raised for these dates, that’s our promise. We are sorry that you’re going through this and want to do everything we can to make this as easy as possible for you.
These are tough times for everyone – our events business has gone from a full calendar to nothing overnight and at the moment, it doesn’t look like there’s going to be anything happening of note until next year. Many of our friends and colleagues are in the same boat and times are really hard for them.
Wedding venues, pubs, clubs, restaurants, holiday centres, have all had their businesses put on hold this year. It happened right at the beginning of the season as well, after the off season where people aren’t very busy. They’d come through the quieter winter period and were gearing up for the ‘on’ season. People who work in these areas are very worried about the future. Will any of their work actually happen this year, will they have a job, will the business survive? All these questions are weighing heavily on people’s minds. So many events cancelled, not just postponed. We do a lot of race track events, Oxford v Cambridge boat race, festivals, holiday park music weekends – all gone for this year. Our Christmas party season isn’t looking too promising either!
Many people have been reporting problems with their holidays/honeymoons having to be cancelled and not being able to get their money back. The Competition and Markets Authority have been specifically investigating holiday accommodation, weddings and private events and nurseries and childcare providers as these are the three sectors where they have been getting the most complaints since the Covid-19 lockdown started.
The link for the CMA is here https://www.gov.uk/government/news/covid-19-cma-to-investigate-cancellation-policy-concerns It outlines the Consumer Law that governs these areas and is focussing a lot on the Consumer Protection from Unfair Trading Regulations 2008.
If you feel you have been unfairly treated, then you can report to the CMA using the online form.
We do hope that your wedding goes smoothly when it happens. If you want to amend your booking with us at Don’t Hire a DJ, then please get in touch, we will help all we can.