Q. What devices can I use on your systems
A. All devices that have a headphone jack or AUX output such as an iPad, iPod, Laptop or phone. Most modern devices have an audio output.
Q. I work weekdays, when can I collect my hire?
A. We are here to help! Although our offices are open Monday to Friday 8:30 am-5:00 pm, we have staff which work later and weekends, so we can arrange to be flexible as we can.
Q. When does the equipment need to be returned?
A. The next working day after the hire, so for example, if you are hiring for a Saturday night, we will expect the equipment back the Monday following If this day falls on a bank holiday then the hire is expected on the next available working day.
Q. What if something gets broken?
A. Damage even if accidental shall be charged for, either repair or full replacement value, whichever is the cheapest and fastest (you can also be liable for rental charges for equipment until it is restored).
Q. What does value for insurance mean on a booking form?
A. Value for insurance is the cost for us to replace the equipment if it was lost, stolen or damaged etc whilst in your care, this is the amount to which you will be held liable.
Q. I’ve hired before from elsewhere and some of the equipment did not work, will I still be charged if something is faulty?
A. Before any hire leaves our warehouse all equipment is tested and inspected to ensure its fully working. Our equipment is serviced and tested regularly to ensure nothing is wrong. When the hire is accepted and the hire form is signed the customer declares that they are happy with the working condition, we demo and are happy to demonstrate all equipment as working.
Q. Can you supply extension leads?
A. We supply everything you will need to get going, if you have any specific requirements please get in touch.
Q. Are there hidden charges?
A. All prices shown on this site or quoted in writing from us are including all charges and including VAT.
Q. How far do you offer delivery?
A. We supply systems across the country (UK mainland).
Q. Can I have a copy of your insurance?
A. Our delivery drivers carry a copy of our insurance schedule and pat certificate should it be required, also copies are held at our main offices in Maidstone Kent.
Q. Do I have anything to sign?
A. Yes, you need to sign a hire form.
Q. The hotel wants a copy of a pat test certificate, what do I do?
A. Let us know the email address of the hotel and we shall send one for you.
Q. Our event is going to finish quite late, is that ok for the collection driver?
A. Regarding delivery quotes, all is taken into account when you are given your price for collection. It is up to you to let us know if things change which could affect the price you have been quoted.