Frequently Asked Questions (F.A.Q's)
Q. can you help me choose the right system? |
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| A. we certainly can, so give us a call (01622 861626). It might help to think about the following: - How many people are you inviting? - How big is the room/hall? - What type of music? - Do you require delivery and collection? - What vehicle do you have available etc etc? |
Q. how do I pay for my system? |
| A. we accept payments by any major card (apart from American express) cash, postal orders or cheques in advance. |
Q. when does the equipment need to be returned |
| A. this will be made clear on the booking form, its usually the next working day after the hire, so if you are hiring for a Saturday night, we will expect the equipment back on Monday following. |
Q. what does value for insurance mean on a booking form? |
| A. value for insurance is the cost for us to replace the equipment if it was lost, stolen damaged etc whilst in your care, this is the amount to which you will be held liable. |
Q. what if something gets broken? |
| A. damage even if accidental shall be charged for, either repair or full replacement value. |
Q. I've hired before from else where and some of the equipment did not work, will I still be charged if something is faulty? |
| A. before any hire leaves our warehouse all equipment is tested and inspected to ensure its fully working, our equipment is serviced and tested regularly to ensure nothing is wrong, when the hire is accepted and the hire form is signed the customer declares that they are happy with the working condition, we demo and are happy to demonstrate all equipment as working. |
Q. what if a bulb blows in one of the lights? |
| A. we have nailed this one down, most lights now are based and LED technology so there are no bulbs, however in the lights that do use them, they are always sent out with a new spare bulb sealed in a box. if a bulb goes, when safe to do so please change the bulb and put the blown bulb in the box. if the blown bulb or the spare bulb is not returned, you will be charged for |
Q. do you supply cds? |
| A. no, its up to you to supply your own cds, ipods records etc. |
Q. do you supply extension leads? |
| A. we supply every thing you will need to get doing, if you have any specific requirements please get in touch. |
Q. are there hidden charges? |
| A. all prices shown on this site or which are quoted in writing from us are including all charges and including VAT |
Q. when will my system be delivered to my party? |
| A. time of delivery is shown on the hire form, obviously delays can happen due to reasons beyond our control such as bad traffic, roads closed. |
Q. how far do you offer deliver? |
| A. we keep our delivery services to Kent and surrounding areas, for a quote please get in touch |
Q. do you keep my credit card information? |
| A. no credit/debit card data is held by us. |
Q. do you supply a stand or table for the cd players? |
| A. no, somewhere must be available, a small table is fine |
Q. I work weekdays, when can I collect my hire? |
| A. we are here to help! although our offices are open Monday to Friday 9-5, we have staff which work later and weekends, so we can arrange to be flexible as we can |
Q. can I have a copy of your insurance? |
| A. our delivery drivers carry a copy of our insurance schedule and pat certificate should it be required, also copies are held at our offices |
Q. the hotel want a copy of a pat test certificate, what do I do? |
| A. let us know the address of the hotel and we shall send one for you |
Q. our wedding reception is going to finish quite late, is that ok for the collection driver? |
| A. regarding delivery quotes, all is taken into account when you are given your price for collection |
Q. do I have any thing to sign? |
| A. yes, you need to sign the hire form and booking form |
Q. do I have to sign a credit agreement? |
| A. no, at no time is credit offered, hires must be paid for in full upon collection or delivery of the hire. |